Information We Collect
- Customer name, address, telephone number, and email address
- Preferred communication method
- Vehicle or equipment year, make, model, VIN, serial number, license plate, mileage, or operating hours
- Repair history and diagnostic information
- Estimates, invoices, warranties, and repair documentation
Payment Information
Payments are processed through Square or another authorized payment provider.
Poteau Valley Repair does not store complete payment-card numbers or card security codes.
Repair Information
- Scan-tool reports and diagnostic trouble codes
- Test results and technician notes
- Repair observations
- Repair-related photographs
- Parts and warranty information
How Information Is Used
- Scheduling and customer communication
- Diagnosis and repair
- Parts ordering
- Preparing estimates and invoices
- Payment processing
- Warranty administration
- Tax, accounting, insurance, and legal records
Information Sharing
Poteau Valley Repair does not sell, rent, or trade customer information.
Information may be shared when reasonably necessary with parts suppliers, warranty providers, insurers, payment processors, government agencies, or law enforcement when legally required.
Data Security
Reasonable safeguards are used to limit access to customer information and protect business devices and records.
No electronic storage or transmission system can be guaranteed completely secure.
Customer Rights
- Request access to available repair records
- Correct inaccurate personal information
- Request copies of invoices and estimates
- Request available repair photographs
Website Cookies and Analytics
The website may use limited cookies or analytics tools to improve performance and customer experience.
Sensitive payment information is not stored through website analytics.
Children's Privacy
Poteau Valley Repair does not knowingly collect personal information from children under 13.
Questions about this policy?
Contact Poteau Valley Repair before authorizing service if you need clarification regarding any policy term.
These website pages summarize and present Poteau Valley Repair's written business policies. The signed repair authorization, work order, invoice, or most recently issued written policy controls when a conflict exists.