Payment Methods Accepted
- Cash
- Credit cards
- Debit cards
- Square Afterpay, subject to approval
- CashApp
Mobile Service Calls
A mobile service fee is charged for all on-site diagnostics and repairs. Additional repair labor is billed separately.
- Up to 15 miles: $75
- 16–30 miles: $125
- Over 30 miles: $125 plus $1.50 per mile
- Mobile service fees are due at the time of service.
- The service fee becomes non-refundable once the technician arrives.
Diagnostic Charges
Diagnostic fees cover technician time, knowledge, testing procedures, and specialized equipment used to determine the cause of a problem.
Diagnostic fees are due when the diagnosis is completed, regardless of whether repairs are approved.
Diagnostic charges are separate from repair labor unless specifically stated otherwise.
Repair Estimates
Estimates are based on the information available at the time of inspection.
Additional problems may be discovered during testing, disassembly, or repair. Customer approval will be obtained before additional repairs are performed whenever practical.
Estimates are valid for 30 days unless otherwise stated. Parts pricing and availability may change after that time.
Deposits
- Repairs totaling more than $500 require a deposit before parts are ordered.
- Special-order and non-returnable parts require payment in full before ordering.
- Additional deposits may be required for major repairs.
- Deposits may become non-refundable once parts have been ordered.
Final Payment
The remaining balance is due immediately upon completion of repairs.
Vehicles, equipment, and machinery will not be released until payment is received in full unless prior written arrangements have been made.
Customer-Supplied Parts
- No warranty is provided on customer-supplied parts.
- No labor warranty applies when failure results from a customer-supplied part.
- Additional labor caused by an incorrect or defective customer-supplied part will be billed at the current labor rate.
Returned Checks and Late Payments
Returned checks are subject to applicable bank fees and any fees permitted by Oklahoma law.
Future payments may be required in cash or certified funds.
Unpaid invoices may be subject to permitted collection costs, interest, or fees if referred for collection.
Storage Fees
Completed vehicles or equipment left more than 72 hours after notification may be charged $25 per day unless other arrangements have been made.
Declined Repairs
When repairs are declined after diagnostics are completed, the customer remains responsible for all mobile service fees, diagnostic charges, and approved parts already ordered.
Labor Rates and Sales Tax
- Shop labor: $85 per hour
- Mobile labor: $100 per hour
- Labor rates are subject to change without notice.
- Applicable Oklahoma sales tax is charged on taxable items according to state and local law.
Questions about this policy?
Contact Poteau Valley Repair before authorizing service if you need clarification regarding any policy term.
These website pages summarize and present Poteau Valley Repair's written business policies. The signed repair authorization, work order, invoice, or most recently issued written policy controls when a conflict exists.