Purpose
- Document condition before work begins
- Record existing damage, wear, or missing components
- Document diagnostic findings
- Verify completed repairs
- Support warranty or insurance claims
- Assist with parts identification
- Protect the customer and Poteau Valley Repair in the event of a dispute
Before Repairs
- Front, rear, and side views
- Existing dents, scratches, glass damage, or other visible conditions
- Odometer or hour meter
- VIN or serial number when accessible
- Dashboard warning indicators
- Engine compartment
- Tires and wheels
- Areas related to the customer concern
During Diagnosis and Repair
- Scan-tool screens and trouble codes
- Test results
- Leaks or damaged components
- Electrical concerns
- Removed parts
- Replacement parts
- Repair progress
After Repairs
- Completed repairs
- Reinstalled components
- Final vehicle or equipment condition
- Dashboard status when applicable
Customer Privacy
Photographs are intended for legitimate repair and business purposes.
Personal documents, payment cards, wallets, personal electronics, and unrelated identifying information will not be intentionally photographed.
Marketing Use
Repair or equipment photographs may be used for educational or marketing purposes.
License plates, VINs, addresses, and other identifying information will be removed or obscured whenever practical unless written permission is provided.
Storage and Customer Requests
Repair photographs may be retained with the repair record for warranty, tax, insurance, quality-control, or legal purposes.
Customers may request access to reasonably available photographs associated with their repair.
Questions about this policy?
Contact Poteau Valley Repair before authorizing service if you need clarification regarding any policy term.
These website pages summarize and present Poteau Valley Repair's written business policies. The signed repair authorization, work order, invoice, or most recently issued written policy controls when a conflict exists.